Terms and conditions

Please read these terms and conditions carefully which you have agreed by using our website or placing an order.

If you do not agree to these terms, you must not use our site.

1. What are terms and conditions?

These terms and conditions tell you the rules of using our website www.myfairmade.co.uk (“our website”) and placing an order.

Fairmade Limited reserves the right to amend or change these terms and conditions at any time and without prior notice.

2. About us

www.myfairmade.co.uk is operated by Fairmade Limited (“we”, “our”, “us”). We are registered in England and Wales under company number 12547498. Our registered office is at 1 Coldbath Square, London, EC1R 5HL.

3. Changes to our terms and conditions

We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.

4. Changes to our website

We may update and change our website from time to time to reflect changes to our products, our users needs and our business priorities.

5. Amend or withdraw our website

Access to our website is permitted on a temporary basis. We reserve the right to suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons without notice. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. 

6. Additional terms that apply to using our website

Our Privacy Policy, which gives you information on how we collect and process your personal data through your use of our website or purchasing. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookies Policy, which explains the use of cookies on our website.

The individual seller terms and conditions, which will apply to the products you purchase and the resulting legal contract shall be between you and the seller.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. Your account

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose them to any third party. You must keep your login details safe

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.

It is your responsibility to ensure that all information (including your name and address) you upload to the website, is correct and accurate. Ensure that you check all information before making a purchase.

If you know or suspect that anyone other than you knows your login details, you must promptly notify us at hello@myfairmade.co.uk

8. Intellectual property rights

We are the owner or the licensee of all intellectual property rights on our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you wish to make any use of material on our website, excluded as described above, please contact us hello@myfairmade.co.uk

9. Trade marks

Fairmade, the Fairmade logo, and all other trademarks, service marks, graphics and logos used in connection with the website, products, and services, are trademarks or registered trademarks of Fairmade or Fairmade’s licensors. Other trademarks, service marks, graphics and logos used in connection with the website, products, and services, may be the trademarks of other third parties in which case such license is for the exclusive benefit and use of us unless otherwise stated, or may be the property of their respective owners. Your use of the website grants you no right or license to reproduce or otherwise use any Fairmade or third party trademarks. Likewise, you grant no right or license to reproduce or otherwise use any of your trademarks, service marks, graphics and/or logos, unless expressly authorized by you.

10. Content on our website and websites we link to

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.

Where our website contains links to other websites and resources provided by third parties including our partners, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources and we are not responsible for websites we link to.

11. Virus and other offences 

We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our website. You should use your own virus protection software. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

12. Jurisdictions and law

These terms and conditions are governed by the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.

13. Rules about linking to our website  

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our website in any website that is not owned by you.

Our website must not be framed on any other website.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards.

If you wish to link to or make any use of content on our website other than that set out above, please contact us at hello@myfairmade.co.uk

14. Order and products

Please note that all orders on our website the resulting legal contract is between you and our partner and we are acting as the commercial agent. The contract is based on the terms and conditions, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.

You should carefully review these terms and conditions, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these terms and conditions and the email confirmation of your order or the applicable details on the product page, these terms and conditions shall prevail to the extent of the conflict or inconsistency.

We cannot give any undertaking that the products you purchase from an individual seller (“partner”) through our website will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the partner.

We do not review or control, and are not responsible in any way for, listings provided by partners and at no time do we possess any items offered for sale by partners through our website.

15.  Our rights to end the contract

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun. The contract between you and a seller will relate only to those products notified in the email acknowledgement of order.

16. Payment

We accept payment with the payment methods listed on our website. You must pay the applicable price (which includes VAT) and delivery charges in advance of delivery of the products. Please be aware, if you order products from different partners, you may have to pay multiple delivery charges, unless the product is free shipping. Please read Delivery and Packaging for full details.

By submitting an order to us through our website, you are confirming that the payment details provided on your order are valid and correct.

17. Delivery

When you finish your order you will be presented with one or more options for delivery. The delivery costs for each partner vary according to the delivery methods they offer. Any estimated delivery times are quoted in working days.

Please read Delivery and Packaging for full details.

18. Cancellation, return and refund

Please check our Return and Refund Policy for more details.

In case you want to cancel an order you have placed you must contact us and our partner immediately. If the products have not  been dispatched we will grant a refund. If the products have already been dispatched, you will need to return the item to our partner and you will need to absorb the costs of returning the items before you will receive a refund.

19. Your Representations and Warranties

You represent and warrant that your use of the website, products, and/or services will be in accordance with any agreement between you and Fairmade, the Fairmade Privacy Policy, these Terms, and with any applicable laws and regulations, including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the country in which you reside, and with any other applicable policy or terms and conditions.

20.Special note about children

The Website is not designed or intended for use by children under the age of 16, and our products and services may not be purchased by children under the age of 16. We do not intentionally gather personal information from visitors who are under the age of 16. If you are under the age of 16, you are not permitted to submit any personal information to us. If you are under the age of 16, you should use the website only with consent of a parent or guardian.

21. Feedback and complaints

If you would like to provide feedback or have any complaints please contact us.

If you have any complaints about purchased products, please contact our partner first. You can find their contact details on the product page. 

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